AT&T Wireless
Locked Out by Account Password and Unable to Fix Son's Phone

I am livid. I have been as you can check a loyal customer. In Nov 08, I put a password on my account that I was told I could remove at any time. I did after my account was separated from my ex-husband's. Each time I called, they told me they removed it. Tonight I needed help urgently to fix my son's phone as he needs it medically and I have not been able to get it fixed "PUK lock" as the times I called in the last two weeks they were closed. Tonight they again asked for the password I cancelled and I couldn't remember. I spoke to a manager, they have no password clue question like most other companies and hence I was myself locked out and told it is "federal law" I want to cancel my accounts pronto and know they "have me" because I am under contract. No recourse for their error. I want answers and actions and my password removed.

Company: AT&T Wireless
Country: USA

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