Cvs/caremark
Horrendous Service - Prescription Mail Order Service

I was sent a generic that didn't work for me; I didn't even realize a generic had become available. I had my doc fax a new prescription for the brand name that was rejected after an appeal. I was then sent a letter telling me what day I could order the prescription and that they would hold the prescription. I called on that date and they said they would ship it out. A week later I got a letter saying it was too early. I called back and they said the prescription was voided. I asked them why they did this after they said in the earlier letter they would hold the prescription for me and that I should order on such and such date. The customer rep. Then said she had fixed the problem and that the prescripton was being sent out. I then got another letter saying it was too early. I called again and was put on hold for over 45 minutes so that the customer service rep. Could speak to a manager. I asked the customer service rep. If they could call me back and she said "NO" so I hung up. The next day I spoke with another customer service rep. Who said that I should just start over and have a new prescription sent and that the notes from the customer service rep. The day before said that I was "advised." Advised of what? I had to hang up on the women after waiting 45 minutes. Two days later, after my medication ran out, I called again. The man on the phone said the problem had been fixed; that the prescription didn't have a dosage on it; they never said anything about this before. I had now ordered my last prescription three months earlier. He then said it would go out that day. Two days later, on a Sunday, I got a phone message saying that the prescription wouldn't go out for another 24 to 48 hours. I now had no medication so I called my local CVS. The pharmacist tried to get me a couple days supply but was turned down by both the insurance company and Caremark. Nothing could make this experience better. I was sick and didn't have my medication. I have never felt so helpless and hopeless in my life.

Company: Cvs/caremark
Country: USA

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