Pse&G
Horrible customer service

Pse g has the worst customer service reps that i have ever dealt with! I had a problem with my bill/payments and no one could explain it. The wait time to speak to a rep was so long and once i finally spoke to someone they either put me on hold forever or were rude and could not help. I spoke to atleast 8 reps before being able to leave my number for a supervisor to call me back. The worst part of it was that the problem was computer generated on their end and i was still treated so rudely by reps that all gave me different answers about my account! From what i hear and read, a lot of people have had problems with telephone and/or online payments to pseg. I prefer to pay my bills online but i will definitly go back to mailing payments to pseg-i do not trust their system-too many people have had double payments taken from bank accounts or payments taken out for the wrong amount. Be careful with pseg and dont expect any help when they make a mistake!!!

Company: Pse&G
Country: USA
State: New Jersey

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