Sears
Portrait Studio Appointment Denied After Arriving Eight Minutes Late

I called the 1-800 number and scheduled an appointment for July 26th Sunday @ 3pm at the Sears Portrait studio at Fair Oaks Mall, VA. Then I get a call from the store asking me to reschedule as they cannot accommodate us as there is only one person at the studio. They said the 1-800 customer service has not idea of the schedules at the store. But I don’t get the time I want so I had to cancel.

Then I called the 1-800 number again and this time I scheduled for July 26th @ 4pm at the Sears store at Dulles Town Center. Just to double-check/confirm my schedule I call the Sears Store at Dulles Town Center and left a voice message asking them to call me back to confirm. No one called us back. We go to the studio @ 4:08pm and since we are 8 min late and there was someone scheduled for 4:30 had arrived before us we were denied service. I said we will wait until the party who arrived before us are done and we can go after them but even then we were denied services. We had a 5 month old baby and it would not be easy for another time and requested to accommodate us after the other party was done but it was of no use. We were told ours was a 1 hour session and that they close at 5pm. If they close at 5pm how did they even schedule someone at 4:30 for another 1 hr session?

On the whole, it was a very very disappointing and unsatisfactory experience. It was very unprofessional of the agent at the store. I will never again shop at Sears. I have now rescheduled our photo/portrait session for our baby at JCP. I will surely share my disappointing experience with all my friends and relatives.

Company: Sears
Country: USA

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