Sears
Samsung TV Repair Visit Praised for Prompt Arrival and Quick Fix

I scheduled an appointment for Sears home services to come out and look at our TV which stopped working. They called (on the scheduled date) to indicate they would arrive at a certain time. The repairman showed up a few minutes in advance (which was great) and asked a few questions to get a handle of the problem. He got to the root cause and solved the problem. The only comment I have is big time kudos to the repairman. I'm in customer service at my employ and know first hand how important good customer service skills are.

Thanks
regards

Jerome [removed]

Company: Sears
Country: USA

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