Comcast
Outage with no help, no credit and no manager callback

Last week, Jersey City, NJ had an outage on Comcast cable TV. A phone call was made to find out the situation (which I waited 25 minutes before speaking to rep). I was informed that there was an outage and their technicians were on the field to fix the problem. The next day, we had partial service on one of our cable boxes. I called again to find out the status and they said it may be resolved by the end of the day. The next day, we got most of our channels but our guide was not working. Again, another call was placed and the rep informed me that this will be fixed soon. However, I am part of another Jersey City blog and I read from another fellow member how to fix the Guide (which was resetting all our cable boxes; thus NO HELP from the Comcast customer service rep). Lastly, I called again complaining that our ON demand wasn't working and again, the same response... They are working on it. I demanded to speak to a manager which of course, the rep said he/she wasn't available but will call me back (have not received any call backs). I requested a credit for all the days that my cable services wasn't working properly and the rep refused to give me credit. It is outrageous that I have to pay a $100 bill every month for services that is NOT up to par. As soon as I have FIOS (which should be soon), I will be switching!!!

Company: Comcast
Country: USA

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