Verizon
Dont make the Verizon mistake! - customer service

I would advise anyone thinking about switching from Comcast to Verizon in the Portland area to beware!

This has been by far the worst experience I’ve had switching to a new service provider.

1. First, Nicholas, the door-to-door salesman sold me a package that does not exist. My total monthly bill for Cable, Internet and DVR was quoted at $80.00 a month.
2. Our install date was scheduled for 12-05-08. That install actually took place 12-22-08. (I ended up having to take a week day and miss work or I would have to wait several more weeks)
3. When I received my first bill it was $196.44 for 41 days of service. That is outrageous not matter where you get your service.
4. When I called customer support and spoke with Lisa to fix these charges, she said I needed to bundle my service, I did not know this before. She said that the sales man should have explained that. I was at this time told my monthly bills would be $95.98 a month plus $9.99 for the first 3 months to cover installation.
5. She said she could fix the charges and backdate the bill to make the corrections.
6. Lisa then said that a new bill would be sent out with corrections.
7. I went online and with Tech Supports help bundled my bill.
8. I got the new bill and it is for the same amount of $196.44
9. I called billing today. They said I have to pay that full amount. The bill was never fixed and they would not offer to help today.

10. The supervisor of the woman I spoke with today got on the phone and said Verizon does not backdate bills or make corrections. I would have to pay in full. Oh, but not to worry, It will be fixed from this day forward and my next bill will be the correct amount of $95.98.

I have a hard time believing that. As soon as my bill is paid I will be canceling my service.

Company: Verizon
Country: USA

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