Citi Bank Inc
Replacement card arrived with same number, loss never reported

I called after thinking I had lost my card and talked to an Indian man I could barely understand for an hour and a half. I thought I had canceled the card and had a new one with a new number sent out. I made sure to ask if the number would be changed and if I would have to set up a new account online, and he responded yes.

A week later I got a new card with the same number! Infuriated, I called the company and asked to speak to someone in America. They told me the card had not been reported as lost or stolen. When I asked why, when my card could be floating around anywhere, the man on the phone got agitated and said he didn't know.

Company: Citi Bank Inc
Country: USA

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