Select Care Benefits Network
Refund / Non-service

I've been out of work since April/09. And I was having to pay over $100 on medication. And I only take 1 pill (blood pressure). So I was on the internet, attempting to fine some type of assistance with my medication and ran across SCBN... I really don't trust alot of stuff on the internet, so it took me a couple of days to register with them on 8/11/09, spoke to a very nice young man, who gave all the details of the program, stated I would receive a member packet in the mail in 7-10 days, and they needed to process $80 on my Visa, $50 for member fee, and the $30 for a 90 day supply of this medication I take, (which would take another 6 weeks to get). I saw my doctor on 8/12 appt already set. I told her about the program, she informed me that SCBN was a service that some of her other patients get assistance with, However, since I had a dramatic weight loss, she was going to take me off of the medication, and place me on some other medication, that she was going to test on me, and she had samples for, which she would give to me for now. So, I went home... Contacted SCBN, on 8/24/09 which was the same day I got the member packet that I was expecting from SCBN.informed them that I may use there service some other time, and what would I need to do to cancel, the guy I spoke to was very rude, so I asked to speak with a Supervisor, I dont remember her name, but she was very nice and told me that I had to send the member packet back, and submit a cancellation request @ customercare@scbn.org detailing my request with an explanation to why I was cancelling... And once they get the cancellation and the packet back I would get a refund. I sent the packet back on 8/28 SCBN received it on 8/31@ 9:12am and a tiffany rittinger signed for it. I sent it with a signature request, and it cost me 7.95 cents to send it back. (usps charges you to send those priority mail) Contacted SCBN on the 8/31 and they cancelled the auto debit and my account, but will not give me back my $80. They sent me a template regarding no refunds, but it was regarding auto-renewals. I registered less than 21 days cancelled, and this people think its ok to keep the money, no service was provided to me. Per my choice and my doctors, at that time. All of the customer support staff there don't verify who they're speaking with... They just say things off the top of there heads and are rude, acting as if you are taking something way from them. I was told I would get my refund back, and I want it... Its not personal, and I feel that everyone I spoke with at SCBN thinks it is. I e-mailed them serveral times, and called. I'll follow my first mind and never purchase or try a service from the internet again. I want my $80, and to be honest, its not even about the $80 its the principal, cause they have all behaved badly.

Company: Select Care Benefits Network
Country: USA

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