Chase Visa - JP Morgan Chase - Chase Cardmember Services - Chase Executive Offices
Unjust Late Fee After Address Change and Missing Invoice

This company "Chase" is so desperate they are willing to collect an unjust late fee and lose a customer. I understand late fees and am willing to pay the fee if in fact I am justly late. However, I reported my change of address over a month ago.

I waited and never got an invoice when my other bills arrived. I pulled my charges for that month and made payment in full without the invoice. I sent a letter along with my payment explaining that I did not receive an invoice. Chase claims they received the payment 1 day late.

For that they charged me $15 late fee and $1.00 finance charge because the payment was not made in that billing cycle. I attempted to report this to Chase and their supervisor "Mr Hanes" repeated like a broken record that it is my responsibility to change my address. This company obviously has no interest in the customer, but with these kind of practices I am surprised legal actions have not been taken against Chase already.

John M

Company: Chase Visa - JP Morgan Chase - Chase Cardmember Services - Chase Executive Offices
Country: USA
State: Maryland
City: Baltimore

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