Sears
Washer Repair Visit Broke Dryer Hose and $75 Charged With No Fix

I am still awaiting a call from Mark Daily in Appliances, this is Karen [removed], I was told Saturday, Nov. 8th I would get a call back. I have a broken washer, a front loader stackable Kenmore that I was told is a Frigidaire, the repairman showed late, told him the noise and imbalance problem, he wrote up a ridiculous estimate, broke my dryer hose (at least I could have used my dryer, Not now, thanks) and took $75 from me, noticed the brake after he left. I am a bit confused on the estimate, when I refused it without looking at the line items, all of a sudden he could remove a line item that cost $200 - anyway still too high. Got on the web and became informed of the lemon I purchased and how Sears is very well aware of the bearing problem of these appliances. So aggravated with the whole deal. Will not stop till Sears does something for me. Also read a lot about these situations and Sears sells the consumer a warranty then does repair, all this is wrong. If the consumer did not purchase extended as I did not, why are some being treated special and others getting nailed like me. That's a problem for Sears. Bad business practices.

Company: Sears
Country: USA

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