Hollister
Horrible customer service - online/phone customer service

Ordered 4 items online, recieved a damaged bag from post office w/one item that wasnt even hollister, and 2 items that were wrong size, called, got a very nice person that told me he would send this situation to the right dept? So they could decide what to do? Really? Told me to take pics of everything (just in case) he basically blamed the USPS, couldnt gaurantee me anything. Promised me an email by the next day, nope. No email, called again, girl this time, told me they have 3 days to respond to complaints, wait til the next day. Asked for a supervisor, nope. Their supervisors dont take phone calls, or make them. (what do they do?) recieved email saying my missing items would be "expedited" in 6 days. Then in same email was told if i were to recieve a duplicate package, i should send it back immediately or my card would be charged again. DUPLICATE? Why would they send 2? And why would that be my problem? Oh yes, and run to the post office and send the first package back too, the damaged one, and they would so gracefully not charge me the "smartlabel charge", like they are doing me a favor. OMG, I have been dealing with this situation since ordering on July 5th, it is now the 23rd. I have all of their emails and mine saved. I dont take this lightly, and i know other customers (as ive seen sooo many online) dont either. Seriously, this is absolutely the worst service i have ever recieved from any company, online or in person, they really need to evaluate what their people are doing. Definetly have lost my business forever.By the way, i still dont know if im recieving what i ordered or not, because hmmm. Their customer service supervisors dont make or take calls, and the emails ive recieved contradict each other.

Company: Hollister
Country: USA

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