CVS Caremark
Poor Customer Service!

RE: CVS Store on 90 Lakeview Ave, Clifton, NJ

Store #: 1929

STORE Number: 973-478-8038

I had a very disappointing experience with the Store Manager, Maryanne Colon. I am a long time customer at CVS, it is my drug store of choice for a long time. Today I visited the store above to print some digital pictures. I have always used a different store, on 1646 Main Ave, Clifton, NJ (# 6064) and the service is excellent. The printing machines in the 6064 store are very good.

Today, however, my pictures printed very poorly and appeared pasty. I preferred not to take them and to visit my usual CVS store instead. Ms. Maryanne was very rude to me and stated that I should have known better before I used their printing machine. She stated that "this is not a printing lab" and that next time I should print only one picture before I continue. She then proceeded to lie to me that she needed to go upstairs to speak to the "manager". I asked if I could speak to the manager myself and she stated that she "was the manager"! I'm still not sure who really is the manager in that store! I then asked if I could speak to anyone that helps customers with digital pictures and she said that he was upstairs. Shortly after, she said that I could not speak to this person because he was not upstairs and that he is one of the "big corporate people"! This was absolutely ridiculous and very unprofessional. I do not believe that this is the way to handle a customer and it was very unprofessional for her to say one thing and then something else that was completely opposite, coupled with a nasty attitude. It was never my intention to drive to CVS, order pictures, and then not take them! A customer reserves the right not to buy something that he or she believes is of poor quality. I am very disappointed at the service I received today and I regret that Ms. Colon is tarnishing the good name of the CVS store with her behavior to customers.

Very Unhappy Custome

Company: CVS Caremark
Country: USA

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