Directv
Charged Almost $1000 in Fees After Canceling Within 24 Hours

Direct TV is horrible! From the beginning I knew I was going to have problems with them. They started off by making two service appointments for me with different dates. Then they installed my service and said the only charge they needed a credit card for was the delivery charge of the box, $19.95 plus tax.

To my surprise, I opened my bank statement and saw a charge of $241.00, which they claim is for a credit check that they never informed me about. So I cancelled my service within 24 hours, and they said I wouldn't be charged a cancellation fee or any other fees. Of course, to my surprise again, on checking my account I had a charge of $648.00. They charged me a cancellation fee and an HD receiver upgrade fee of $199, even though the HD receiver came with the package!

They said it would take 6-8 weeks to reimburse me my funds! That is outrageous for something that is their fault and they admitted to their mistake. I am so afraid they are going to charge other charges to my account. They are so fraudulent! This company needs to be sued! How can they do this to people? I was charged almost $1000.00 in fees for not even 24 hours in service!

Company: Directv
Country: USA

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