Directv
Repeated Audio and Video Dropouts Despite Service Protection Plan
- 07-02-2009
- 11
I've had DTV for about three years now. On average I have video/audio issues every 3 months. I resisted purchasing their service protection plan until recently. Over the past 4 weeks I have lost picture and audio 1 or 2 times daily requiring the receiver to be re-booted. After the initial 3 phone calls I finally consented to the service protection plan $6/month after I was told that any further issues would require a tech visit. Next phone call the explanation was it was a faulty software issue and a tech would not be able to fix the issue. I continue to have audio/video issues that require daily re-booting of receiver. In retrospect I would not recommend DTV. The faulty software issues combined with weather outages and loss of satellite signals make the increase price of cable worth it.
Company: Directv
Country: USA