Directv
Daily Audio and Video Dropouts After Buying $6 Protection Plan

I've had DTV for about three years now. On average I have video/audio issues every 3 months. I resisted purchasing their service protection plan until recently.

Over the past 4 weeks I have lost picture and audio 1 or 2 times daily, requiring the receiver to be re-booted. After the initial 3 phone calls I finally consented to the service protection plan at $6/month, after I was told that any further issues would require a tech visit. On the next phone call, the explanation was that it was a faulty software issue and a tech would not be able to fix it.

I continue to have audio/video issues that require daily re-booting of the receiver. In retrospect I would not recommend DTV. The faulty software issues, combined with weather outages and loss of satellite signals, make the increased price of cable worth it.

Company: Directv
Country: USA

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