Cricket Wireless
Refund Not Processed Despite Faxed Papers and Hidden Fees

My name is Nijah and I have been a Cricket customer for less than a month and I have been less than happy with my service. The first day I could not send text messages out, and it seems like I have been charged hidden fees across the board in every way. I was hunged up on by your supervisor in customer service. I requested a refund on June 15 and I was told the maximum day for that refund to be processed which would be Today Monday June 29, the tenth business day. I sent all the required papers via fax, and I have proof that I sent those papers. However I have not received anything not even a status update. Therefore I am NOT pleased and I shall make sure that all my friends know how I have been treated so they too can not get a Cricket phone or service. So thank you for making the customer wrong, and for making the customer feeling cheated and hurt, and for not catering to a paying customer.

Company: Cricket Wireless
Country: USA
State: Texas
City: San Marcos

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