Lenscrafters
Springfield Ohio Horrible Customer Service/Useless Warranty

My experience at Lenscrafters: When I went there was only one other customer in the store but I was ignored for about 20 minutes. Just as I was ready to leave I was approached by the salesperson, so I stayed. Ended up buying $465 glasses. Had them for a couple of months and the right lens developed a tiny horizontal line in it. I went back and was told that my prescription was a tight fit but those were the frames I wanted and it was probably a little stress. I continued to wear them for close to a year but by that time, the line almost reached the center of the lens. I went back yet again and wanted them to replace the lens. I still had a few weeks of warranty left. The manager refused to replace them because she said that I had obviously crushed them. I told her to refer to the notes from my first complaint and she couldn't find any. She said "as far as we know, you sat on them". I was furious that a) they couldn't find my initial complaint and b) she told me I probably sat on them. No amount of conversation changed the outcome and I left before I grabbed her by her smartass throat.

Went to another place and was told that it was obviously a stress fracture from putting the lenses in frames that weren't big enough to hold them.
I tell everyone I encounter to AVOID LENSCRAFTERS!

Company: Lenscrafters
Country: USA
State: Ohio
City: Springfield
Address: 1475 Upper Valley Pike

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