Comcast
No account PIN for months and fee for phone payments

I have contact their CS team, via phone and live chat over 10 times trying to resolve an issue I have. They never set a pin number for my account when I signed up, so I can't pay any bills on line, view my account nothing! I do not write checks, and the only other way to pay is on the phone. Where they charge you $3.99. I have opened more the 4 tickets, and still have not gotten a pin number, three weeks ago the woman on the phone said it would be 10 business days before I would get a pin, and this is after already requesting one for months. I have spent hours on the phone with them, to resolve a problem they caused and all they can say is "I'm sorry this can be frustrating" It shouldn't be! This should never have been my problem to fix. The first person I spoke to should have taken care of this, and looked deep enough to resolve the problem, not just opening tickets and passing it off. So I officially after months still can not log into the Comcast.com website in order to check my account. Cause I have to provide a pin to verify myself... Spoke to them again today, and they still did nothing for me! Said it might be a couple more days. I'm ready to cancel my service all together! I already canceled my TV and phone with them, but I don't want to use DSL, So I have to suffer with Comcast Cable! I hate you Comcast Customer Service team...

Company: Comcast
Country: USA

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