Smoky Mountain Concessions
Owner Sam Phillips Stole the last of my hopes and dreams along with my money

Well my story is not much different than the others that have filed a report on this site. I only wished they had filed something sooner and maybe I wouldn't be doing the same. I initially discovered this company on the website about 2.5 years ago. I contacted them to ask questions and get some general information abut their concession stands. They were pleasant and seemed on the up and up. Well when the recession began and I lost my job, I figured why not take what I have left and invest in my own business. So this is what I decided to do. I went back to the website, contacted them again and got all my questions answered. I called the BBB in NC went on their website and I Google the company name several times before making the transaction. Nothing negative came up at all! I could call Sam (the owner) at any given time and leave a message and he would certainly return my call.

Rest assured now, I was ready to do business. So I completed the form online with all the information in regards to what I wanted. He followed up the next day with an email and told me that he could have it all done within 4-6 weeks but I needed to complete the contract and get the money to him asap because business begin to pick up in March and if I took too long he could not guarantee the completion date. So with that said, I begin the process. I completed the contract and I wired the money through my bank on Feb. 17. He sent me an email confirming that the money had been received. He told me that I should have the building by the end of March 1st week in April. I told him that he did not have to worry about delivery because I had my own freight company. I also told him I would be in contact because I wanted pictures as the process was coming along.

3 weeks had gone by and I hadn't heard anything so I sent him an email. He promptly responded telling me that there was a delay with the parts but they were in route. He reassured me that the building would be there before April 10th which was the opening date. Well it went from April 10th to April 15-20th. Now I was becoming a little nervous because if you received the money back in Feb. Why is there still a delay? Oh yeah, he said they had flooding out there. Ok, that may have been the case, but if you're in the mountains how does it flood up there? Trust me I'm very familiar with flooding and the water runs down hill not up. Anyways, with all off that said, I started sending emails requesting pictures. Well it would be days before he responded and when he did, he would say, he was out of town on a set up. Well I wanted to know was he accompanying my building to assist with set-upand of course you know he wasn't.

Today is June 11, approximately 16 weeks (4 months) and still no building, no money. Did I mention that I lost my job, going through a divorce, trying to send my oldest child to college, have 2 other children and took my last money to start this business? I'm one step from losing what's left of my marbles which would not be good for Sam Phillips. I want to hop the first flight to NC but money would not allow it, I'm already strapped. So I called the police in West Jefferson, NC and hearing that sigh from the deputy when I mentioned his name was not good news for me. So I filed a report and I am currently working with a detective on this case but this does not assist in paying any of my bills. So hopefully, this matter is resolved IMMEDIATELY and no one else has to go through what I've been through the last few months. I believe he should be sued, our money returned, locked up and Smoky Mountain Concession should be shut down completely!!! I see that he's been in business since 1996, how is this possible? Justice should be served somehow somewhere.

Company: Smoky Mountain Concessions
Country: USA
State: North Carolina
City: West Jefferson
Address: 405 C Calvin Ave
Phone: 3366202732

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