DirecTV
Two-Week Wait to Realign Satellite Dish After Chimney Damage

I think the company should get the people answering the phones, and their supervisors, to give more intelligent replies, not just "I'm sorry ma'am. I can't do anything more to help you" or "I understand ma'am." They neither understand nor care.

They want me to wait 2 weeks for a person to come to line up the dish with the satellite, even though their bad installation plus the wind is the cause of the problem. There are other people in the neighborhood with no problem. You should see what they did to the chimney. All of the concrete & bricks are broken. I was willing to forget that, but no TV for 2 weeks? Something should be done.

Company: DirecTV
Country: USA

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