JustAnswer
Promised live chat but only got a next-day email reply

It said I could chat with an online expert. After paying, I found out that I would get an e-mail the next day with help. The help was useless. I was told that I probably had a corrupted registry and would have to reinstall my operating system. This computer is high end and brand new out of the box: Vista 64 bit, quad core, 8 gigs of RAM, with a 1 gig graphics card.

The only reason I tried to use them is because it was after hours and I needed help right then. They said they had over 30 experts online at the time, and the implication was that I could chat with them. It did not happen that way. I ended up sending them an e-mail and then waiting for them to e-mail me back, which is not the same thing as chatting at all. There was no chatting, just e-mail.

I had to wait until the next day and call Adobe tech support, who solved my problem for me for free. I was willing to pay the $16 if they had been able to help me right then and there.

I was baited and switched.

Company: JustAnswer
Country: USA
Site: justanswer.com

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