Jet Blue Airlines
Terrible - Service

We booked tickets to Florida and got an email notice our flight is cancelled and must take a later flight. We have an infant and wished to get home earlier. This is why we booked the return flight in the early afternoon. We now have to change our car rental reservation and prolong hotel stay and we wanted to know what the airline do for us. After exploring the only option of must accepting a later flight, we asked for compensation and the airline said read the fine lines that we can charge you $100 dollars for changes but we can change whenever we like. Got hang up, had to call back twice, wait for half an hour at 8am to get the answer to our second question. We asked since we have extra leg room seats on return flight but sitting opposite in ail seats could they move one seat so we can sit next to each other. The answer it costs $25 dollars to move our seats bc its extra leg room seat but we already have them and why are we being charged. Answer b/c computer does it and absolutely make sense to the rep that we are charged! I will never fly with them again.

Company: Jet Blue Airlines
Country: USA

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