Econolodge Motels
Charged Double - Check in/check out

I traveled to EconoLodge (OH430) in Worthington, OH for a high school wrestling tournament on 3/5/09. Two rooms were reserved by the team coordinator. Upon check in, I requested to reserve my own room as the motel was empty and I wished to use my AAA discount. The clerk assured me I had the lowest rate available—lower than the AAA rate. Upon check out, I was amazed to see that my VISA had been charge double the nightly room rate and more than double the AAA rate. The clerk would not give me her name or a room receipt. She would only write her initials ("BR") on my VISA receipt. I have contacted customer service to no avail. I received a form letter apology by email addressed to "Dear %." In the letter, the general manager, Bob Patel, said it would not happen with future customers. I also received $50 in Econoldge coupons which I have no use for.
I would like to be reimbursed for the $100 for which I was deliberately overcharged.

Company: Econolodge Motels
Country: USA

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