Swimming Pools Etc
Avoid Swimming Pools Etc.com - LRD Bulb (NEXS-AGS24-N-LS)

Swimming Pools Etc.com (SPE) should be avoided at all costs. You won't get a fair shake if something goes amiss. I recently placed an order with SPE for a Thermostat (89.00) and simple LED Bulb ($42.00). By the way, the "free shipping" is offset by a "handling fee". Using the info. Posted on their web site, I confirmed its compatibility with my lighting system. The bulb shipped to me was not even close. I called and spoke with a representative whom looked at the web site and agreed with me, but still required that I submit an email to their support group. Over the course of the following week I was stone walled with regard to how to resolve the errant part. Not once did they even offer to exchange the part for the correct one.instead, when pressed they essentially reverted to blaming me for ordering the wrong part. I eventually called again and was finally told to submit an RGA Form, only to find out that they were going to charge me a 25% restocking fee shipping. And this was clearly their mistake. I confirmed the errors on SPE's site by later searching and viewing other web sites which provided detailed pictures and definitive specification of the the bulb I was shipped. They were clearly wrong but were willing to screw me for a mere $42.00 bucks. As a matter of principle, I plan to work my protest through MasterCard and vow that I will never do business with them again.

Company: Swimming Pools Etc
Country: USA

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