The Warranty Group
21 Days to get Warranty covered part - Warranty Service

I have a Television that I purchased an extended Warranty on. The warranty is through a company called The Warranty Group. The Bulb in the DLP TV went out and up to two Bulbs are covered in my warranty. I called to submit my claim for the bulb on a Friday Morning. I was told that my bulb had been ordered and should be at my home in 7 to 10 Business Days. Just that I have an issue with, I think that any part that can be shipped should be done overnight since my TV is just a huge paperweight without the Bulb. But I digress, So I patiently wait 10 business days and I still do not have the bulb. I call back on that Saturday after the tenth day to check on my bulb. The woman I talk to tells me that the part is on back order for two months. I get online and I find the part and it is available today and for free overnight shipping. I ask the young lady if I order it can I just be reimbursed for the cost then. She tells me that is not an option. I ask for her manager and I am told that they are not in the office on the weekends. I ask her to have a manager call me Monday then. She tells me that the Managers are too busy to call me back. So I call back on Monday morning and ask to speak with a manager. I get put on hold while I am transferred to a manager. I wait for over two hours and finally hung up and called back. This time I do actually get to a manager. I am told that the order had slipped through the cracks and not been processed but the bulbs are not on back order and I will get it overnight since I have had such a problem. She promises me that she will personally take care of it and get me a tracking number. She did ask that I give the bulb until Wednesday to arrive as processing at the supplier might take a day and it may not be shipped today (Monday). On Wednesday I get home from work looking forward to getting my TV back. No Bulb. I call again and this time the manager that I spoke to on Monday is already off for the day. I get another manager that tells me he can do nothing for me except try to get information together and call me back on Thursday but by then I should have the bulb. Well today is Thursday and I called again to get a tracking number so I could verify that the part had shipped and to find out when I would get it. I get the chance to talk to the first manager that I had spoken to and she tells me that she does not have a tracking number and she will have to call me back when she gets it. I ask her if I was just not important enough for her to remember and follow up with since she promised me that she would have the information by Wednesday after I talked to her on Monday. She tells me some lame excuse and I hang up not really expecting to get a call back. But she shocks me and does call me back after about ten minutes. She tells me that the supplier of the bulb dropped the ball and still has not shipped the bulb. It will ship today and I will have it tomorrow. So what I think is reasonable to expect should take abut 3 to 4 days total is now going to be no less than 21 days. I have filed a complaint with the BBB and also sent a letter to the company that I purchased the TV and the Warranty from and notified them that as long as they do business with The Warranty Group that I will never do business with them again. It also worth noting that I called the managers manager at the warranty group and have yet to hear back after leaving a message. Beware of The Warranty Group and join me in a ban of all who support them.

Company: The Warranty Group
Country: USA

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