Comcast Cable
Account Cancellation and Refund Delays Over Several Weeks

I cancelled my account on 4/6/09. I was being charged 65.99 per month and realized I could get Dish for 19.99 per month for a year. I switched immediately. When I returned my Comcast box on 4/6, they said I would receive a credit of 32.35 within 10-14 days.

I received a bill for $60 on 4/25.
On 4/27, when I called to dispute the bill since I had cancelled my service, they said my service had in fact not been cancelled. While I complained incessantly, she assured me that my account would be cancelled immediately, my bill would not go to collections, and I would receive a refund my mail within 1-2 weeks.

Suspecting something, I called on 5/6, which was 9 days after I received a bill (and ironically, 4 weeks after cancellation) The representative argued with me and told me that while my account WAS in fact cancelled on 4/6, the refund could not be processed until the end of my billing cycle, which was allegedly 4/27. On the same day, I called again and spoke to a supervisor. She told me that I would not receive my refund for 4-6 weeks from 4/28.

Still unsatisfied, I decided to go online and chat with a representative today, 5/9/09. This representative told me that the refund process began on 5/6 (hmm, the day I talked to two people) and that I would receive my refund within 4-6 weeks from that day, meaning June. I asked to speak to a supervisor. The supervisor is currently telling me that he misinformed me, she has thoroughly looked into my account, and that I would be receiving my refund 4-6 weeks from April 6th, when I cancelled my account. That means, they have until 5/20 for me to receive my check.

I am still chatting, after 45 minutes online with a supervisor, and I will update accordingly. I have asked the supervisor to give me all the 'notes' they have in their system beginning with 4/6. I intend on filing a complaint with the better business bureau.

Company: Comcast Cable
Country: USA
State: California
City: Santa Maria
Site: www.comcast.com

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