AT&T Inc
Sales reps gave conflicting DSL Pro rebate promises

I got my $50 rebate for the modem. Thanks AT&T! Now where is additional $150 that I was promised by your sales person for signing up for DSL Pro? Oh, wait... He was lying. It's only going to be $100 additional says the next sales rep. Oh, wait... I didn't see any more rebates online in my account so I called and was told I would have a $100 rebate added by a third rep. I went online and had a $100 credit—Yippie! But wait... I'd have to sign up for two additional services. Thanks AT&T DSL Pro but I wouldn't get additional services from a company that lies to me even if you paid me to have them. I will call again and again until I get at least what is promised on your own website. Folks, don't believe a word they tell you. Evidently their corporate policy is to lie to their customers. I am still waiting to hear from their "supervisor" so I can make a formal complaint for the lies I was told by the original sales person—that the only service AT&T offers is $35/mo. I will downgrade my service to the $25/mo and in 10 months I have my $100. Then I'll up grade and maybe get another "rebate"... Hah, hah, HAH! Thanks AT&T for living up to your reputation of poor customer service. You didn't disappoint!

Company: AT&T Inc
Country: USA

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