Hewlett-Packard (HP)
Compaq 6720s Notebook Needed Repeated Part Replacements and Visits

Okay, I bought this hp compaq 6720s last december, Since then I

Have had

2 replacement hard drives, both because the originals corrupted.

1 replacement motherboard, because the machine decided it wanted

A power on password after being shut down for 3 hours.

1 replacement battery pack, because the original one stopped charging

2x engineer visits I am still waiting on a third visit to replace

The motherboard... Again, this was because hp sent out an

Incorrect motherboard... Which happened when the motherboard was

First replaced

1 new cd rom drive because the original one has failed.

I have had to downgrade the operating system from Vista business

To Xp Pro service pack 3 because the graphics card overheats and

Resets.

The display now flickers randomly and the graphics card crashes

At regular intervals, I have had the blue screen of death on

Numerous occasions due to the graphics chip crashing.

The usb connections are to say the least temperamental.

I spoke to Mr Oliver Dyson at your head office in London, and not

To put too fine a point on it, That gentleman needs to spend a

Little more time familiarising himself with the forums on this

Website, because people in general are NOT happy with HP or the

Customer service they provide.

I have attempted several times to obtain customer support for

This model... IT IS NOT SUPPORTED IN THE UK so I am automatically

Passed to the usa who cannot help because I am in the uk.

The graphics drivers for this machine have not been updated for

Two years...

I have had nothing but trouble with this notebook since I bought

It. I am fed up being passed from pillar to post and I am of the

Opinion that I am overdue a replacement machine.

Company: Hewlett-Packard (HP)
Country: USA

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