Directv
Twenty-Three Calls, Repeated Outages and $340 Cancellation Fee

Horrible experience from the very beginning! I have always had cable and have always been very happy but where I was moving to did not have cable to the house only satellite so I decided to try it. Only 23 people, more than 15 hours on the phone and 4 days off of work and 2 weeks later, 5 out of 6 of my TVs were set up... We started experiencing problems but were caught up with the bad weather and holidays, etc. and I just couldn't imagine dealing with the terrible customer service again... But finally I called because my DVR had again not recorded a show that I had set AND the TV show I was watching went off and went to "searching for Satellite". You could chalk it up to bad weather or whatever but other TVs in the same house work on that channel!!! So we would have to play musical TVs to figure out which ones were playing the channel, which ones could be reset and which ones just were not working!!! Then I called to get this fixed and they told me it would be $50 or $5.99 a month or $340 to cancel!!! Don't do it!!! Stick with cable!!!

Company: Directv
Country: USA

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