Americanhomeshield
AHS - A poor example, by any standard - heater blowe

I have had active accounts with them; multiple units for years.

Recently, one of the heater blowers in a condo broke. They sent a tech; he didn't even bother to open the unit. He called AHS and submitted a verbal report that the unit was (a) installed wrong and (b) failed because the filters were not replaced. For this, I had to pay my share on the spot. No receipt, no report to me.

I obtained AHS permission and called a tech using the condo association referral. They came and confirmed that's how all other heaters were installed; and they showed me how the blower fan broke. It was a pure mechanical failure, thru wear-n-tear.

I will stay away from the minute details. But, the circus started with AHS not paying for the repair. They continued to maintain their position. They refused to write to me on their position, despite repeated requests.
I was upsent and took them to the court after months of pursuit. A grumpy, rude lawyer was sent to represent them. I had certificates from the repairing tech company to confirm that their position was wrong. Finally, they paid for the repair cost; nothing else, not even the court cost.

After two months, when the renewal came up, guess what they did? They just dropped me from future warranty service. I guess they expected me to meekly accept their one-sided judgment and not contest.

A classic example of service! Made me thrilled about paying them for several years with my trust; just in case I evere needed service they would stand by!!!
Go figure!

Company: Americanhomeshield
Country: USA

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