Suntrust Banks, Inc
Being help responsible for counterfeit money orders

I was the victim of an online scam involving money orders. A bank teller at Suntrust manually entered the amount for $2850.00 into my account without placing a hold on the money orders to make sure they were legit.instead, she exclaimed "well they look real enough to me", and the money was there within 1 business day. Not until a week later, Suntrust received the money orders returned counterfeit, and now I am being held responsible for a bank teller's dumb mistake.

Since then, they have taken the remaining money I had left in the bank, deducted the money I had already spent, and added a few NSF charges to things I had charged with my debit card days prior. I had already talked to a lady in the bank's Fraud Department, but amazingly enough, she only credited my account $380, compared to an almost whopping $ not including charges that I will soon be placed with. I don't understand why I should be held to blame, while Suntrust Banks, Inc. Had issued a warning notice that these scams were out there.

The bank teller ignored the fact that the money orders were for $950.00 each, that they would not scan, and that they contained the wrong watermark of Benjamin Franklin.
How is this justice?!

Kaylee
saint albans, West Virginia
U.S.A.

Company: Suntrust Banks, Inc
Country: USA
State: West Virginia
City: South Charleston
Address: 5 Riverwalk Mall
Phone: 3047464761

  <     >