AT&T
Call Screening Product Misrepresented, $15 Refund Refused

I was told that I qualify for a product and was given a confirmation number, but it turns out I did not qualify for the product.

At the same time, I ordered Call Screening and was told I could screen out unwanted calls, because even though I have my number blocked and am on the national do-not-call list, I get unwanted insurance and credit reconciliation calls (even though I have no problems). AFTER I ordered, I was sent a confirmation brochure (telling the details) and later a bill for a new connection.

When I received my bill, I had not gotten the product I was told I qualified for, and when I later read the confirmation letter, it said I could only screen calls from another land line (not a cell or business phone) within my area code! AT&T said they are incapable of blocking calls from cell and business phones too! Where in the world do they think the calls come from! This product never could work for what I needed! I quickly canceled the product that could not work, and they canceled further charges, but they would not give me back my money. I was charged about $15 that I could not talk them into returning to me.

If you are ordering from these people, beware of what their marketers tell you! Ask if charges are revocable if there is a communications difference!

I am in search of another carrier. This company not only lied to me, they nickel-and-dime you at every turn.

Company: AT&T
Country: USA
State: California
City: San Rafael
Address: AT&T Payment Center Sacramento, California
Phone: 8002882020

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