Santa Barbara Bank And Trust
Direct Deposit Blunder And Mailing Check Blunder First direct deposited the refund incorrectly, and then sent out the check without postage, and then had to be resent, no contact initiated from this company until I called

I filed with turbo tax for my husband and I. The refund was deposited with only my husband's name and as a result my bank would not deposit it in my account as his name is not on that account. Had they both been on there it would have been deposited.

I then contacted the company to see how it would be delivered and they stated that it would be mailed out in first class mail, with no other delivery options. I waited 5 days, and then another 5, before contacting them on their online form stating I had not received my check yet. I received no contact either in email form (as the first one was) or by telephone. I finally tracked the number down by checking the bank's contact #'s (which there are no phone #'s listed on the RAL/Refund site). I called and was told that the check had returned to them because there was no POSTAGE on it and that it had been resent on the 27th. When I was livid (because I had no contact from them, and this is a really idiotic situation to begin with) the man told me that I could talk to someone higher up but that it would "do me no good".

I transferred to a woman after 10min on hold, who slaughtered my last name and then tried to placate me with the usual "I understand". The fact of the matter is they irresponsibly dealt with my money which I pay them QUITE a fee for dealing with in the first place. Not only did they charge me for the service but they charged me extra for sending a check and the bank returning it to them when they messed up the refund. When I explained that to the woman she mentioned that the refund had both names on it, I told her without a doubt it did not as I had asked the bank to show me that when they sent it back.

She tried to suggest I should put my husband's name on my account next time... To which I told her where she could put her suggestions...

In general, I will NEVER use turbo tax again. They can thank this idiot bank.

Company: Santa Barbara Bank And Trust
Country: USA
State: California
City: Santa Barbara
Site: sbbt.com

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