Netspend
OVERCHARGE "monthly maintenance fees" then refuse to refund or acknowledge the claim

I have been a net spend customer since 2007 and only just recently discovered that they had been stealing my money for quite some time. Recently, i just so happened to checkout my account online for the first time and when i looked back at my transaction history for the last year i saw that they had been charging this maintenance fee, in addition to other monthly fees several times a month.in some cases I was charged over $30 per month.

Well, I called their customer service line for help, and after spending about half an hour on hold I finally was connected to a "live" agent, who hardly spoke English. She couldn't understand me, nor could I her. After 2 hour phone discussion, I was conveniently hung up on. I couldn't believe it and haven't been able to resolve it yet.

The next time I called I spoke with a young man who kept putting me on hold and coming back to the line asking "is there anything else?', to which I replied " yes, did you correct the problem?" and every time he would respond by asking me what the problem was???!!! I am so frustrated I cant even deal with it anymore! STAY AWAY FROM THESE CROOKS!

Brandy
dallas, Texas
U.S.A.

Company: Netspend
Country: USA
State: Texas
City: Austin
Address: PO Box 2136
Phone: 8003877363

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