AT&T DSL Internet
AT&T DSL Service & Support is very bad - AT&T DSL Express

I have had AT&T DSL internet service for over 5 years and until recently have been satisfied. I have their DSL Express service which is supposed to perform at 328 - 1500KBS. My service speed was consistently 1250 KBS until recently when I noticed downloads were taking longer than before. Using AT&T's own speed test I found my download speed had slowed to 500KBS. I called their tech support and went through the usual power it on, power it off, connect this cable, disconnect this cable until they said they needed to have a higher level of support check my line. They did and said it was ok. So I asked if everything was ok why did my speed go down by more than 50%? Their only answer was they only guarantee 328 KBS. I questioned this response but the rep only repeated herself. After this call it seemed like my connection was now running even slower than before and sure enough when I checked it, it was now only running at 330KBS. To me it seems like an amazing coincidence that something like that would happen. It almost seems like if you complain about their service, they do something to punish you.in my case slow down my connection the minimum they think they can get away with. All I can say is bye bye AT&T, hello cable internet service.

Company: AT&T DSL Internet
Country: USA

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