Waste Management
Phone harassment when no bill has arrived... - containe

Waste Management begins calling regarding payment before I receive a bill. For some time I tried paying on line but at 65 years of age and not being accustomed to paying on line I was intimidated by all the security bells and whistles going off when I went on the WM website. Since I've had to pay a computer person over and over to get virus', I asked to have a paper bill sent. It is now February 17th, I have no bill in the mail yet and I have already started to get WM messages about paying my bill. This turns into harassment when the calls keep coming and I haven't even received a bill. If I could switch to another company I would but this situation proves why competition is good: when a consumer has no choice the company can do anything it pleases, including harassing a responsible older person with daily calls—usally for about $65-75... I am sick of this. 1943
PS: Today is Feb 17th and the bill just arrived; it was mailed from Phoenix on Feb 12th—if we had weather problems as we often do I would not have received it in 5 days. And since I am leaving to go out of town until Monday I am not paying it and mailing it until Monday... This is harassment and I am sick of it.

Company: Waste Management
Country: USA

  <     >