Waste Management
Long hold times and $25 fee for containers not picked up

I finally got tired of the poor service from Waste Management and decided to switch to another waste hauler. Just trying to contact them to terminate their service was a nightmare... I wound up on hold for a really long time before I could talk to someone. My containers were not picked up on the day they were supposed to... And I've been hit with a $25 bill for them to NOT PICK THEM UP! Two phone calls ended after I was on hold for so long I had to go attend to other things.

Today I called again after receiving the letter about the $25 bill. Spent a long time on hold waiting to talk to a nice lady who basically told me nothing. She offered to put me on hold again. (!) I explained I've been on hold A LOT with Waste Management and would she just call me back to let me know when the (full and now smelly) containers would be removed... And how the $25 bill would be resolved. I'm still waiting for her call. (Now I know why Waste Management containers have pretty much disappeared from my neighborhood in favor of those from other companies!)

Company: Waste Management
Country: USA

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