West Corp
Slave workers

I have been working for West Corp.in Huntsville, AL for nearly two years. The past three weeks have been much like a slave labor camp.

I would first like to mention on my report that I noticed no one else has talked about. The Benefits. West Corp does not have medical benefits for the employees. It offers us a discount program that would surly put a blind man inside a mouse trap if he were to sign up with them. Example: If the employee has a heart attack and goes to the hospital, West benefits would only pay $1500.00 for an open heart surgery. Most folks know that is an average cost of nearly 2 hundred thousand dollars today.

The next thing. Most of the time I have been with West has not been too bad, but over the past three weeks they are requiring us to not only log on and off by use of the computers but also report to someone who has a notebook and pin to write our names on and off the floor. This includes going to the bathrooms.

Next they are holding our shifts and forcing us to work 30 minutes everyday for the next month. Which is not so bad (cause it is after all extra money we all need at this time) What is slave about it is the fact that they are not allowing us to take our lunches and breaks by the times that the computer has us schedualed. They are holding them 30 miutes to an hour over on each of them.

Today really topped a red flag with me. I was on the phones for more than four hours before taking my first break which turned into lunch. It was another 4 hours before I was able to take my first 10 minute break for the day and it turned into a 20 minute break because they would not let me go to my first 10 minute break two hours after I had came back from lunch. This is because Tammy L and Kim W. Wants to walk you to the bathrooms and to your braeks every time you turn around.

They are doing a lot of us like that on top of having to clock in and out on both the computer and on their notebook. On another note, the supervisor over the quality control is now comming around on the floor and telling us we do not have the time to document the calls. It should have been done in the time of the call.

Now folks, espeically the ones who work in the healthcare departments please tell me how to document a full claims call in under a 300 second time frame when it takes you four minutes to bring the claim up in imaging system, which we have to open and close each time we have a call or it times out, then we have to be claims experts because Pacificare / Secure Horizons pays their claims department to denie as many claims as possible to make a commition for the employees. And most of the time it is not documented in a easy location to find it.

Then on the peak of the moutain we have computer systems that are still running in the 15 year old DOS that most of America no longer knows anything at all about them because the company refuses to purchase new software equipment. Plus the computers we have only have 60 to 80 gigs in them to run programs that would lock up my Vista system, with 2 tigs in it, if I were to put that many open screen on it at one time. On the average day I ususally have to have more than 40 screens open for general use (not counting the five more for claims).

West Corp will not pay their employees for the work we do as it is. We use to be able to handle one type of healthcare plan. Ex: ppo, hmo, epo, apo, secure horizons or senior supplimental plans. Now we are required to be versital in all of the area's, never make a mistake or we can loose our jobs and be able to keep the call under 300 seconds and the pay has not been raised one single penny while this company is putting 57.1 Billion Dollars into their pockets in the last Quarter alone.

LOL, no not one penny in a pay raise.instead they offer to give away a 42 inch HD TV, but you have got to pick up their extra hours of work to qualify for that.

GEEEEESSSSSS people, if I do my job and come back from breaks on time and I do not lay out just because I want to then put in on my check each week instead of bribbing me.

In the long run, West Corp uses people any way they can make a dollar for themselves and for the employees, I guess we can also feel the end of the fork as they pock it up our tails deeper and deeper each day.

Thanks

Company: West Corp
Country: USA
State: Alabama
City: Huntsville
Address: 11808 Miricle Hills Drive

  <     >