Hot Springs Spa
New Hot Tub Doesn't Work - Grandee Hot Tub, Hot Springs Spa, Garden Spas and Pools

We purchased our Hot Springs hot tub in July from Garden Spas and Pool LLC, Germantown, TN. There is something wrong with the tub because it continues to trip the separate breaker that it is on (located next to the hot tub). Consequently, everytime we want to get in the Hot Tub the water is luke warm at best. They have sent a repairman a few times to repair the tub. The repairman does not show up when he is supposed to. The work that gets done, doesn't fix the problem. The repairman was supposed to be here on February 11th and didn't show up. We haven't been able to use the hot tub at least 60 percent of the times that we've wanted to use it because the water is too cold. The times we've used it, the water has been warm — not hot. We spent almost $13,000 on the hot tub. We want it fixed, a new one or we want our money back.By the time they get it fixed it will be summer again — and too warm to enjoy the hot tub.

Company: Hot Springs Spa
Country: USA

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