Witches Moon
Failure to provide product puchased

I made an online puchase from Witches Moon's website that included a custom made book, Order 003487 from Witches Moon. They at that point stated that their completion times were to be from 12-15 months. After writing to check the status of my order I was informed of a shipment date of 10/31/08. When that date passed I tried to contact the company via the phone number listed on their paypal account for customer service. The answering machine that picked up informed that this was an inactive number and all I could do was leave a message and wait for an email. I contacted the company again via e-mail and was again told a new shipment date of 12/28/08 which was already well past their time for completion. Again they failed to send the products I had ordered. This time when I contacted them I asked for a refund as I have waited well past the times they themselves set to complete my order. The transcript of our communication follows: rnHello, rnSince I have recieved no tracking information I am assuming that my order still has not shipped. At this point If my order has not shipped I will have to ask for a refund with interest as you are well past the time it should have been completed and you have been paid in advance.in the economy I cannot afford to have any funds essentially useless for over a year with no return on the original investment. If there were specific reasons why the book could not be completed you should have notified me of the delays as your website and yourself have said that you would. I find you to be very unprofessional and will be reporting you to the necessary persons/companies etc.in an effort to see that others are not defrauded by your business. RnI expect a reply immediately. RnRegretfully rnHelene Mannerrnrn& On Wed, 12/17/08, Witches Moon wrote: rnFrom: Witches Moon rnSubject: Re: No contactrnTo: asraihome@yahoo. ComrnDate: Wednesday, December 17, 7:23 PMrnrn#yiv738663582 #yiv564432195 {font-family: Geneva, Arial, Helvetica, sans-serif;font-size: 9pt;background-color:#ffffff;color: black;} rnHello Helene, rnI am very sorry for the frustration that our delay has caused you. We certainly do understand your concerns. We do have another estimated ship out date for you - we estimate shipping out your order on 12/28/08. After we process your order via the United States Postal Service, we will email you tracking so you can follow the progress of your book at www.usps.com. RnPlease accept our apology for not getting back to you in a timely manner & for causing you grief over your order. We appreciate your patience with us & we ask to please be patient with us for a little longer as we work to complete your order. RnThank you, rnStephen rnStephen & HeatherrnOwners/ArtisansrnWitches MoonrnP.O. Box 480783rnCharlotte, NC 28269rnwww.witchesmoon.netrnOrders-witchesmoon@earthlink.netrn%rnrnrn — Original Message — rnFrom: asraihome@yahoo.com rnSent: Dec 3 1:43 PM rnTo: Witches Moon rnSubject: Re: No contact rnrn rnHello, rnI am very displeased with your conduct as business people thus far. Not only have you not delivered the product in the time mentioned but you failed to notify me when it passed the date you were to have had it complete. If I do not recieve a response and a resolution I will be reporting you to paypal as well as the better business bureau. RnI expect a response latest tomorrow. RnRegretfully, rnHelene Mannerrnrn& On Wed, 10/15/08, Witches Moon wrote: rnFrom: Witches Moon rnSubject: Re: No contactrnTo: asraihome@yahoo. ComrnDate: Wednesday, October 15, 6:16 PMrnrn#yiv738663582 #yiv564432195 #yiv518614135 {font-family: Geneva, Arial, Helvetica, sans-serif;font-size: 9pt;background-color:#ffffff;color: black;} rnHi Helene, rnI am sorry that we are unable to email updates out. We are very behind with all of our book creation orders & are working as fast as quality will allow to get caught up. Please be patient with us as we work to get your book complete & shipped. RnrnYour estimated ship out date, from the date of order, is around 10/31/08. We will email you if we are unable to meet that time frame. RnWe do not have an 800 number registered with Paypal; so I do not know what number you are speaking of. We primarily correspond via email so there is an electronic paper trail of all information. Since we deal with many details in creating our books, email is the best way to keep track of changes or request for our custom books. RnThank you for being patient with us, rnStephenrnrnrnStephen & HeatherrnOwners/ArtisansrnWitches MoonrnP.O. Box 480783rnCharlotte, NC 28269rnwww.witchesmoon.netrnOrders-witchesmoon@earthlink.netrn%rnrnrn — Original Message — rnFrom: asraihome@yahoo.com rnSent: Oct 14 2:55 PM rnTo: "orders-witchesmoon@earthlink.net" rnSubject: No contact rn rnHello, rnThis is Helene Manner. I have ordered some products including a book of shadows and have enquired twice via e-mail on the progress of the book and the rest of my order. So far I have only recieved two automated responses. I realize that the books take time but there is no reason I cannot be updated from time to time on the status. I have also called the 800 number you have listed with paypal as customer service onlu to find it not in service. I will be contacting Paypal for you detailed information and a way to contact you if there is no response to this e-mail. I hope that this is only an oversight on your part and not a symptom of a bigger problem. RnSincerely, rnHelene MannerrnrnI then filed a complaint with paypal ID #04Y57285V73715355 regarding the matter. Due to paypal's standard deadlines I am unable to have them deal with this matter and would not have been able to even at the first missed deadline. This leaves me in the position of having been out $254.05USD for a year and a half and no merchandise to show for it. RnrnAt this time they tried again to delay my taking action against them saying that materials needed had arrived (even though there had been no mention of missing materials in prior e-mails) and would now be able to complete the book. I replied that this was no longer an option as I was unsatified with their business practices and wanted a refund plus $50USD for the distress, time and effort I have expended trying to track down the products I ordered and the fact that they have had my money for over a year and I have not been able to make use of it or see any merchandise out of it. RnrnThey have yet to reply or initiate the refund as I asked. rn

Company: Witches Moon
Country: USA
Address: P.O. Box 480783 Charlotte NC 28269
Phone: 7045023991
Site: witchesmoon.net

  <     >