Brake Team
Mixed old brake parts with new brake parts, then the Brake Team was bought out and my warranty if voided Portland Oregon

June 2, I went to a Brake Team business at 1134 82nd Ave., Portland, OR 97216 to get their $99.00 brake special. Within an hour they told me my rotor's were shot and who ever did the last brake job didn't know what they were doing. So, I forked out $412.24 for Brakes, Rotors, Caliper Hardware (Front), Grease Seals and Labor.

Right out of the gate my brakes were squeaking. I was told they would squeak abit to adjust. The squeaking did end a short time later. It was about October when we started to get the rain here in Portland. I was quite angry and didn't know what to do. My thoughts were how could someone I thought I could trust giving me a crappy brake job. One day as I applied the brakes, the brakes grabbed and locked up.

I had boughten tires from a local company down the street from my home. So, when I went to pay on my new tires I told the company I got the tires from I was having issues with my brakes. They took the pickup for test drive, then when they got it back to the shop they told me they would take the wheels off, but not take the brakes off since it was still under warranty. I was told that the new ASB Toner Rings were not put on when the old Rotor was replaced. Since the two parts are not combatible, the computer isn't allowing the anti-lock brakes to work properly. They told me to go back to Brake Team and have them fix it or replace it for free since I had a 36,000 mile warranty. If they refused, then if I found a new ASB Toner Ring they would replace the ring.

I finely was able to get over to the Brake Team Business on 1134 S.E. 82nd Ave., only to find out that that business location has been closed.

January 5, I drove to Gresham Brake Team business. I showed the Manager my warranty and explained what was done and what was wrong. He told me, 'We could do a free brake inspection but can't replace any part for free since your warranty is voided under the new management.

How on earth can a business be allowed to buy another business with out honoring existing customer warranties. I am very angry.

I have since quit driving my pickup, only under emergency situations. I do not have another $412.00 to spend on Brakes.

Company: Brake Team
Country: USA
Phone: 8889978326
Site: braketeam.com

  <     >