Macys
Blues Break $10 Gift Card Refused on Baby Clothing Item

I recently purchased a pair of jeans and received a $10.00 gift card, for the Blues Break promotion. I returned to Macy's on 12/29 to redeem my card and found an item in the Baby department for $9.98. I had read the back of my $10.00 card carefully in advance, so I made sure that the item was not marked "Everyday Value" or had any signs on the clothes rack to that effect, because I knew that I would not be able to purchase it with the card. When I attempted to purchase the item, Linda, the manager, refused to honor the card because the item I had chosen was an Everyday Value item. I pointed out to her there was nothing on the price tag or the clothing rack stating the item was an Everyday Value. She then proceeded to inform me that in order to redeem the $10.00 card, the purchase had to be over $10.00 before taxes and that she would honor the card if I made another, more expensive purchase. Her attitude was such that she was doing me a huge favor by redeeming my card and that I shouldn't be so cheap while shopping at the illustrious Macy's. This experience pretty much ruined my day. I was just trying to redeem a card I received from A Macy's promotion and it was refused. There is no verbiage on the card stating the purchase must be over $10.00 or that Everyday Values can be applied to any item at the store's discretion. I have informed my legal advisor of this event and have reported this to the Federal Trade Commission, as my experience with this Blues Break promotion constitutes false advertising. It is unfortunate that Macy's would rather lose a customer than lose 2 cents.

Company: Macys
Country: USA
State: Arizona
City: Tempe
Address: 3107 West Chandler Blvd
Phone: 4808218611

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