Wal-Mart
Overcharged $12.00 for One Snapple and Another Store Refused Refund

Went to visit friends about an hour away on the way home saw A WAL-MART Supercenter, since we don't have one by us we went shopping between my daughter an Myself we spent$548.00 when in check-out I grabbed a Snapple green-tea. We had so much stuff we were not watching the lady ring things up. When I got home I seen they charged me $12.00 for 1 snapple. I called the store they told me they would talk to cashier and i could get my money back next day -they said sometimes the cases break open and instead of sending back they sell them single and sometimes the price of a case will come up instead of 1 bottle. I called the next day and they remenber me. I explained I live far away the told me to go to the nearest Wal-Mart (BRIDGEVIEW, IL) I do not drive but my 26 yr old son took me. I had empty bottle they took the bottle and told me I couldn't bring that in the store. I explained everything to her she said she had to contact manger. A young short girl came up scanned my reciept under a portable scanner it turned the whole bottom black, and told me they do not match other wal-marts. I gave her the mangers number from the other store and she said she does NOT have to call anyone that she was NOT going to honor it. I left very MAD. I wrote a letter on 12/4/08 and still have not heard from them I also Called Corp. Office they said they would send me a complaint to sign which as of yet NOTHING! The bottle should of been$1.42instad it was $12.00 so maybe only $10.50 out but i'm sure it's happened to other people. It's the way this little B - treated Me. And the home office still has NOT done anything! I'm more mad about the way I was treated than I am about being out $10.50

Company: Wal-Mart
Country: USA
State: Illinois
City: Bridgeview

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