Gold Medal Plumbing, Heating, Cooling, Electric
Ripped me off for $500 after doing NOTHING about a gas leak in a new furnace

On 3/4/08, I used Gold Medal to install a new Lenox furnace and Aprilaire humidifier - both to replace the "ancient" heating/humidifying equipment in my house. That cost me over $4,700, but I was told that Gold Medal did excellent work - and they seemed to have done so.

Around 11 P.M. On 10/16/08, when my furnace 1st went on for the season, I noticed a MARKED smell of gas in one of my rooms. I'd have called PSE&G first EXCEPT for the fact that I've found that PSE&G's service is not always reliable - half the time the meter reader can't find my gas meter - so, since the furnace was only 7 months old, I called Gold Medal, the contractor that had installed it.

The Gold Medal technician (Tony?) and I determined that the gas odor was coming from a pressure-control valve, located at the front of my crawlspace. This valve is PSE&G's property. So, before the techician left, I called PSE&G, who sent THEIR technician, who comfirmed the source of the leak and shut the gas off in my house. (PSE&G completed their work the next day, since, by the time both technicians arrived and checked out the problem, it was around 2 A.M. On 10/17; they put in a new valve, new piping, etc.)

MEANWHILE, the Gold Medal technician handed me a bill for $508 - for doing ABSOLUTELY NOTHING but SHOWING UP. AND, to add insult to injury, he said he was giving me the "member's price, " which is presumably cheaper.

First, at the suggestion of the then-office manager of Gold Medal (who has since quit), I filed a claim w/PSE&G for the expenditure. They declined to pay. The claims agent even CALLED Gold Medal and ASKED them exactly what they DID to charge me the $508... And Gold Medal couldn't tell PSE&G anything about any repairs they did - because they DIDN'T do ANYTHING.

So I - on a fixed income - lost $508, which is not "chump change." There's no point in my trying to dispute this claim with the NEW Gold Medal office manager, since he/she wasn't working for Gold Medal at the time of this incident and since, when PSE&G called Gold Medal to investigate, no one at Gold Medal could tell PSE&G anything (see above paragraph).

Since that time, Gold Medal has sent me "dollars-off" coupons; called me to ask if I need any servicing, etc. The last time they called (12/11), I told them I was no longer doing business with them because they're a total RIPOFF. Their initial courtesy and installation of my furnace/humidifier were top-notch. SINCE that time, I've found them to be as dishonest a contracting firm as I've EVER dealt with - and I've dealt with MANY, since I've owned my own home for 22 years.

Company: Gold Medal Plumbing, Heating, Cooling, Electric
Country: USA
State: New Jersey
City: East Brunswick
Address: 11 Cotters Lane
Phone: 8005622402

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