Better Business Bureau
Homebuilder Complaints Marked Resolved on BBB Website Despite Many Open Issues

I contact the BBB in January in reference to a terrible homebuilder - Caruso Homes. I sent an entire packet, including contract, pictures, blue prints, advertising etc. By certified mail to the BBB. Caruso Homes sent a letter of response in regarding my complaints of downgrading products, and omitting products that we paid a substantial upgraded fee to receive.

The response by the builder was that they will do nothing further to refund our money for the items that were omitted. I contacted the BBB 16 times from April to January but there website still states that all complaints against this builder have been resolved. Not true!!! There are at least 22 complaints against this builder in my subdivision alone that I'm aware of, and none have been resolved.

I discovered that businesses pay BBB to keep their slate clean. I want to sue the BBB for false and misleading advertising. I would have never chosen this builder if it weren't for the fraudulent information given on the BBB website. At the time that I bought my home, there were no entries against this builder, although there were approximately 15 complaints filed with the BBB within a 6 month period where this builder worked in a previous subdivision.

Don't waste your time with the BBB

Company: Better Business Bureau
Country: USA
State: Maryland
City: Baltimore

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