Charter Communications
Bad communication - Charter internet

I called Charter communication to let them know I was moving to a new home. I called a 2 week ahead to schedule an installation. They told me everything would be fine. Two days later my internet service stopped working at the old address. I called then to find out what has happened they told me the was a problem with connection in that area. I called 2 days later again and they told me the same thing. After the fourth day still without internet I called them again asking them how long would the problems with the connections would last. This time they make me wait 15 minutes and told me to call to another number. I called the other number and found out the service was disconnected and if i wanted the service back I have to cancel the installation, while I was thinking about it and then they told me they could not do anything to get me back online because they unplugged the connection manually. I was so angry no one told me that to get a new installation schedule they have to remove the original connection immediately..

It would not be a big deal if it wasn't because I have Vonage VOIP so now I do not have internet or phone service. Why it took 3 phone calls to tell me this?

Company: Charter Communications
Country: USA

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