Dish Network
Unexpected Debits of $190 and $301 After Cancellation Dispute

After a late August billing dispute with AT&T, I paid $414 on September 16th, the full amount of requested money so that my service with DISH Network would resume. In dealing with customer service issues, I asked to cancel, but was told I'd have to pay to do so, so I said I would continue on with service. When I called in late September about why my service had not been restored (an hour call with 4 representatives), I was told that it could not be re bundled by one associate, and that I could not cancel because of my contract by another associate. I wrote a letter, and received an email from Michelle Ortiz on October 1st, stating that I would not be able to be released from my contract.

On October 2nd, with no communication at all, $190 was debited from my account. Such unexpected charges began a string of overdraft fees. When I called and emailed to ask, I found out that my service was cancelled and that I was charged for the cancellation. Very shortly, without even receiving so much as boxes or a warning that equipment would be due in a few days (I thought I had 30, as I didn't cancel, they did), I was debited $301 from my account.

After speaking with Sabrina Perez through email and phone on October 3 about the situation, I was told that if I send and call with a tracking number, I would be refunded at the very least, $301. On October 6, I called DISH with the tracking info, and an executive assured me that I would be refunded the $301, for the items being in progress. At around 6 PM EST the same day, I received a call from an employee who handled my dispute with the Better Business Bureau for DISH, and was told that I would receive a refund for equipment and cancellation, totaling $491.

Today, October 7, I find that I have been charged $301 for equipment again, and anything that anyone can tell me is that it will be refunded when it gets there, which could take up to 7 days. I am now $792 short because of DISH and the lack of communication. In addition to that, I have used hundreds of minutes through Verizon wireless being transferred back and forth between associates and AT&T, only to be charged twice for the same thing. I am constantly told that you all cannot put my money back, but that's not the agreement that Ms. Perez and I had. I definitely should not be debited twice for the same thing. Even going back to cancellation, that was not a decision that I was part of at that time. In addition, I never requested the Top Choice 200, I only wanted a low payment for my AT&T bundle, and whatever was going to get me the local channels, ESPN, CNN and the History Channel. Now I am suffering financially. I cannot pay for gasoline, bills, or food until DISH credits my account for something that I had no idea was going on. I have a series of overdraft charges that are seriously setting me back. I was upset about the original charges, but now I am furious because I have just been charged twice for the same thing. I expect to see $792 in my account tomorrow, October 8, along with all the overdraft fees reversed through Bank of America. I have emails and notes showing contradictory information.

Company: Dish Network
Country: USA
State: Colorado
City: Denver
Phone: 8883333474
Site: www.dishnetwork.com

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