AT&T Inc
I switched to At & t in

I switched to At & t in Nov. thinking I could save more money than my former service provider. When I bought the sim card from their store, I was assured I would only be charged whenever I use my phone. However, one time I viewed my account history and that's recently, January 05 I was surprised to see "daily fee" on some dates when I sure didn't use my phone cause I seldom use it. I called the customer service and after few mins., someone answered me and told me that their system recorded I accepted the calls—which I am sure I didn't bec there are strange callers which I just ignored—meaning, I didn't accept their calls and just let my phone rang. But anyway she insisted. So I told her, if she insists that, then nothing I can do but I told her that I feel it's unfair cause I'm being charged for those days when I didn't use my phone. The charges were a $1.00 each for calls I didn't answer, and while I was telling her that I am not satisfied with their service and they must do something abt it, she hanged up on me. I called the nearest At & t store and aired my complain abt it and the lady said I should call the manager and complain. That they could not help me with that, that I should not be charged for calls I didn't answer, nor for times I didn't use my phone. I called again AT&T's customer service no. 1-800-331-0500 and a man named Michael answered, he explained to me that If I let my phone ring for over 30 seconds, even if I don't answer it, I would be charged $1.00 besides the $. 10He kept on repeating that explanation whenever I tell him I am sure I didn't answer my phone during those dates (esp I was at work and had to put off my phone) and the way he talked was—he was talking to a stupid so I told him I very well understood his explanation but I could not accept bec I am saying I didn't use my phone so why those charges appear on my account activity. I am very dissatisfied with AT& t BILLING SYSTEM—it's like customers are helpless abt it, no matter what. I understand that those people at customer service are just people who wants to earn their livelihood so no matter if I don't want to complain abt them, I am provoked to do so, but I wish they also do something abt it, not just giving answers like robots, and that doesn't really solve anything—which customers will just have to swallow bitterly.

Company: AT&T Inc
Country: USA

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