AT&T
Go phone... Charged minutes for not answering my phone

I bought a AT&T Go Phone about 3 months ago. I don't use the phone alot, only for emergencies. So I keep a low balance on my phone. I started getting calls from numbers I didn't know, so I would not answer them. I didn't forward it to voice mail, I didn't silence the ringer, I just let it ring.

All of a sudden, a message shows up on my phone that I was charged $0.25 for the last call. Sometimes $0.50. After this happening about 5 times in 1 day, I call AT&T and explain to them what is happening. The customer service lady pulled up my call history and told that those were legitimate charges because I had answered my phone and there was nothing they could do for me. End of conversation.

I hung up and got another call from an unknown number. So, I immediately called AT&T back. This lady did her job a little more through, but still no help.
She asked if I had forwarded it to voicemail or silenced the ringer, either of which would cause a charge on the phone. I told her I did nothing, just let the phone ring. She spent about 10 minutes trying to figure it out, when she asked me to hold, so she could speak with her manager.

After about 5 minutes, she came back and said that according to her manager, those were legitimate charges because I answered the phone. I said, "Whatever..." And asked if they could change my phone number... Sure... For $36. So, I told her that I might as well buy a new phone for $19.99 and start all over. Her response was, "Well, then I suggest that you use your current minutes up first because we won't transfer your left over minutes."

I put $15 on the phone on 3/24 and now only have $3.00.in the that amount of time, I made about $4 in calls, so that's $8 in charges for calls that I didn't answer. I will not be putting anymore minutes on this phone and it will get tossed in the trash. I will also make sure I let everyone know about this.

Company: AT&T
Country: USA
State: Georgia
City: Atlanta
Address: 5565 Glenridge Connector
Phone: 8003310500

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