Peticure
Horendous company - they will steal from you!

After seeing their ad on the television, I decided to try this product for my two dogs. I never order online or over the phone, but in the case of Peticure, when I called in I was given an automated order system via phone. You cannot place an order online and they force you into their automated system. The first thing they ask is your name, address and phone number and then credit card information. You cannot zero out to an operator or customer service personnel for the order. I used their system to order one, but the system won't let you move to check out and pay, you must go through an inordinate number of additional prompts for buying bands and then more units at a discounted price. During this process, I kept pressing the # key and then the * key to get out of the system, but it added more units every time I pressed a key (any key), so I hung up and never completed the order.

I wrote an email telling them their phone system sucked and to cancel the order and several days later I received a response from Customer Service telling me to call in with the same toll free number. I tried calling in and couldn't receive a live person until the third time I called in, but she was rude and hung up on me twice (same lady supervisor).

The order wasn't shipped until 40 days later and then suddenly it showed up two weeks after the 40 days from the date I placed the phoned in order. I immediately tried to call to see what was happening, only to be told that they don't cancel orders and it is on their web site. I searched and never found on their web site where it said they do not cancel orders. I refuted the charges with my credit card company and found that the Texas Better Business Bureau is well aware of their tactics and has them listed as a very bad consumer rating.

The credit card company was told that I was given a return label for sending the product back to them, which I was not, they kept hanging up on me and refused to take my calls; but that I had not sent the system back to them and I was almost out of time when I over nighted it back to them just in time for a refund. They are taking 45 to 60 days to issue all refunds and are only giving one because I threatened legal action.

This is a horrible company that also sells the Ridx and other television advertised gadgets, but they don't care about the consumer and will lie, cheat and steal for a sell of any kind. Beware of ordering anything from them, but as I've learned, never - ever put in your credit card number on a phone order, always speak with a live person.

Thank you

Company: Peticure
Country: USA
State: Texas
City: Addison
Address: 4201 Kellway Circle
Phone: 8666267961

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